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Service Dispatch Coordinator in Vancouver at Johnston Equipment

Date Posted: 1/15/2019

Job Snapshot

Job Description

What does a Service Dispatch Coordinator do and how do they impact our customers and our business?

As a Service Dispatch Coordinator you are responsible for ensuring the smooth dispatching for our field technicians to service our customer's equipment. It could be a regular scheduled visit to keep their equipment in optimum condition or a breakdown situation that could potential impede their business productivity thus their profits. Your responsiveness and customer care attitude take actions to ensure the field technician is routed efficiently and your customers’ needs are being met in priority. If you are highly detailed and like things done accurate and right you would do well being the gatekeeper of the integrity of the business systems JD Edwards. Your integrity ensures the work orders move through the process and customers are billed accurately.

If you like to find ways to improve processes that make tasks and interactions easier and can identify road blocks in achieving customer satisfaction, then you can make a difference. You will learn about our great country's geography providing a national service. You will build relationships and be relied upon by the field technicians and the external customers. You will interact with other departments with respect to new equipment and rental deliveries. The quality of your work directly influences customer satisfaction, loyalty and departmental profits.

Johnston Equipment is a dynamic team working together for a common goal: client satisfaction.  At GNJ every client and employee is valued and important.  Our company stands behind 60 years of business excellence.  We offer our employees:

  • Competitive compensation

  • Work/Life balance

  • The chance to expand your professional and personal skills

Here at Johnston we believe that attitude is everything, bring your “make a difference” personality and strong work ethic and be ready to succeed!

You make the difference:  as a service dispatcher you are a key player in the strategic planning of scheduled maintenance and breakdown repairs for GNJ clients.  Your speed, accuracy, and tactical planning allow technicians to perform their job with maximum efficiency allowing our customers’ production to continue uninhibited.   

Shift:  Monday to Friday with flexibility between 8am - 8pm to support business needs nationally.

Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care.  Live the values.  Reap the rewards.  

Additional Qualifications


  • Certificates & Designations, High School is required
  • Post-Secondary Education, Some Related Post-Secondary Education


  • Achieves Results
    • Ability to evaluate alternatives in order to make the right decision
    • Ability to prioritize
    • Accuracy and attention to detail
    • Organizational Skills
    • Perform well in a fast-paced environment
    • Ability to Multi-task
    • Takes Initiative
    • Timely Decision Making
  • Bona fide job requirement, Shift: 10:00AM - 7:00PM - Monday to Friday
  • Collaborates with Others, Committed to customers
  • Committed to Customers
    • Respectful Engagement
    • Anticipates Customer Needs
  • Communicates Effectively, Courteous and Professional Manner
  • Demonstrates Functional Expertise
    • Call Centre
    • Strong Problem Solving
  • Work Experience, 2 Years - Related Experience