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Warehouse Supervisor, Parts in Mississauga at Johnston Equipment

Date Posted: 12/26/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Mississauga
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    12/26/2018

Job Description

The Parts Warehouse Supervisor oversees the performance of personnel within the department and ensures the smooth operating to get parts orders shipped in a timely manner to road service technicians and customers. The key job duties include monitoring the daily activities in the warehouse, keeping the work environment clean and safe by abiding by best health & safety practices, ensuring the accuracy of the picking, receiving, and shipping of shipments in the warehouse management system and warehouse, and providing customers with the utmost effortless experience through walk-ins, phone orders, and email requests. They will problem solve issues concerning parts deliveries, rectify escalated issues, and manage the annual inventory counting process. Other departmental tasks include monthly inspections of the work area, holding communication meetings and training on new processes.

Goals:

  • Provide an optimal and productive experience to internal and external customers in the administration of parts
  • Ensure the success of direct reports through the proper training and leadership, equipping them with adequate resources to perform their job duties efficiently that will boost morale and increase labour productivity.
  • Increase the growth of the business through following Johnston Equipment’s missions and values and contributing to continuous improvement initiatives

Johnston Equipment is a dynamic team working together for a common goal: client satisfaction. At GNJ every client and employee is valued and important. We offer our employees:

  • A stable company who stands behind 60 years of business excellence
  • The chance to expand your professional and personal skills
  • Learning with a national leader in a most critical industry, material handling
  • Employee appreciation lunches
  • work/ Life balance
  • Large facility with complimentary coffee and tea and a lounge area
  • Competitive compensation and benefits
  • Pension plan after 24 months
  • Reimbursement towards health and wellness

Key Work Activities:

  • Monitor the daily activities and movements of parts to ensure key tasks are completed accordingly by the team
  • Maintain and build rapport with external and internal customers, through managing customer concerns, providing timely follow-up and response to inquiries, and resolving escalated issues.
  • Monitor employee performance and utilize effective leadership, coaching, and training techniques to onboard new employees and improve the performance of current employees.

Here at Johnston we believe that attitude is everything, bring your “make a difference” personality and strong work ethic and be ready to succeed!

You make a difference: The Parts department contributes to the quality and timely response of customer service calls. Movement of parts and managing inventory levels creates a strong powerhouse. In turn, the quick service to customers will indirectly increase the growth of the business.

Johnston Equipment is working together for continuous improvement, sustainable outcomes and outstanding customer care. Live the values. Reap the rewards.

Additional Qualifications



Education

  • Certificates & Designations, High School is required
  • Community College, Community College - Other


Skills

  • Achieves Results
    • Ability to prioritize
    • Accuracy and attention to detail
  • Committed to Customers
    • Customer Service
    • Responsiveness
  • Leads People and Teams
    • Builds Effective Teams
    • Delegation